Using Customer Testimonials on your Website is a great way to convert your Website Visitors (What is Website Visitor Conversion?). However the way you display your testimnials = even better conversion rates.

You should use testimonials on product pages and your homepage to give your website visitors that feeling of security ensuring they build trust with your brand and products.

Website testimonials should include: -

Include the customers real name

Company and

Location (city/state)

Furthermore a proven way to increase conversion is to use a real life photo of the customers - this gives the visitor the feeling that the customer actually exists and the testimonials hasn’t just been made up. 

Another great tips for you is to use the customers position within their organisation, reading a testimonial from a CEO or Managing Director means a lot more that coming from an assistant (no offence). 

Articulate - E-Learning Software do a great job of this: -

The only criticism here is the lack of location, but the rest looks good - and get your customers to smile when taking their photo!! - you want them to be happy about your products after all.

Testomonials play such an integral part in creating a website so try it out and let us know how you get on, we have seen organisations increase conversion by a significant amount just by using some real life testimonials, and remember they don’t have to be long, just punchy and straight to the point which portrays your company in a good light,.

Do Your Potential Customers Forget About You?

Posted by Tom Kulzer (AWeber CEO)

Your web business probably gets product inquiries from potential customers around the globe. Inquiries come via e-mail and your web site, and you try to send information to each hot prospect as quickly as you can. You know that you can drastically increase the likelihood of making a sale by satisfying each person’s need for information quickly!

But, after you’ve delivered that first bit of information to your prospect, do you send him any further information?

 If you are like most Internet marketers, you don’t.

When you don’t follow that initial message with additional information later on, you let a valuable prospect slip from your grasp! This is a potential customer who may have been very interested in your products, but who lost your contact information, or was too busy to make a purchase when your first message reached him.

Often, a prospect will purposely put off making a purchase, to see if you find him important enough to follow up with later. When he doesn’t receive a follow up message from you, he will take his business elsewhere.

Are you losing profits due to inconsistent and ineffective follow up?

Following up with leads is more than just a process - it’s an art. In order to be effective, you need to design a follow up system, and stick to it, EVERY DAY! If you don’t follow up with your prospects consistently, INDIVIDUALLY, and in a timely fashion, then you might as well forget the whole follow up process.

Consistent follow up gets results!

When I first started marketing and following up with prospects, I used a follow up method that I now call the “List Technique.” I had a large database containing the names and e-mail addresses of people who had specifically requested information about my products and services. These prospects had already received my first letter by the time they requested more information, so I used the company’s latest news as a follow up piece.

I would write follow up newsletters every now and then, and send them, in one mass mailing, to everyone who had previously requested information from me. While this probably did help me win a few additional orders, it wasn’t a very good follow up method. Why isn’t the “List Technique” very effective?

• The List Technique isn’t consistent. Proponents of the List Technique tend to only send out follow up messages when their companies have “big news”.
• List Technique messages don’t give the potential customer any additional information about the product or service in question. He can’t make a more informed buying decision after receiving a newsletter! If someone is wondering whether your company sells the best knick-knacks, what does he care that you’ve just moved your headquarters?
• List Technique messages convey a “big list” mentality to your potential customers. When I used to write follow up messages using the List Technique, I was writing news bulletins to everyone I knew! I should have been sending a personal message to each individual who wanted to know more about my products.

What follow up method really works?

Following up with each lead individually, multiple times, but at set intervals, and with pre-written messages, will dramatically increase sales! Others who use this same technique confirm that they have all at least doubled the sales of various products! In order to set this system up, though, you need to do some planning.

First, you’ll need to develop your follow up messages. If you’ve been marketing on the Internet for any length of time, then you should already have a first informative letter. Your second letter marks the beginning of the follow up process, and should go into more detail than the first letter. Fill this letter with details that you didn’t have the space to add to the first letter. Stress the BENEFITS of your products or services!

Your next 2-3 follow up messages should be rather short. Include lists of the benefits and potential uses of your products and services. Write each letter so that your prospects can skim the contents, and still see the full force of your message.

The next couple of follow up messages should create a sense of urgency in your prospect’s mind. Make a special offer, giving him a reason to order NOW instead of waiting any longer. After reading these follow up messages, your prospect should want to order immediately!

Phrase each of your final 1 or 2 follow up messages in the form of a question. Ask your prospect why he hasn’t yet placed an order? Try to get him to actually respond. Ask if the price is to high, the product isn’t the right color or doesn’t have the right features, or if he is looking for something else entirely. (By this time, it’s unlikely that this person will order from you. However, his feedback can help you modify your follow up letters or products, so that other prospects will order from you.)

The timing of your follow up letters is just as important as their content. You don’t want one prospect to receive a follow up the day after he gets your initial informative letter, while another prospect waits weeks for a follow up!

Always send an initial, informative letter as soon as it is requested, and send the first follow up 24 hours afterwards. You want your hot prospects to have information quickly, so that they can make informed buying decisions!

Send the next 2-3 follow up messages between 1 and 3 days apart. Your prospect is still hot, and is probably still shopping around! Tell him about the benefits of your products and services, as opposed to your competitors’. You will make the sale!

Send the final follow up messages later on. You certainly don’t want to annoy your prospect! Make sure that these last letters are at least 4 days apart.

Following up effectively seems complicated, but it doesn’t have to be! So many potential customers are lost because of poor follow up - don’t you want to be one of the few to get it right?

Posted by Tom Kulzer (AWeber CEO)

Ensuring requested opt-in email is delivered to subscriber inboxes is an increasingly difficult battle in the age of spam filtering. Open and click thru response rates can be dramatically affected by as much as 20-30% due to incorrect spam filter classification.

Permission

Confirming that the people who ask for your information have actually requested to be on your list is the number one step in the battle for deliverability. You should be using a process called confirmed opt-in or verified opt-in to send a unique link to the attempted subscriber when they request information. Before adding the person to your list they must click that unique link verifying that they are indeed the same person that owns the email address and requested to subscribe.

Subscriber Addresses

When requesting website visitors to opt-in ask for their “real” or “primary” email address instead of a free email address like Yahoo or Hotmail. Free emails tend to be throw away accounts and typically have a shorter lifetime than a primary ISP address.

List Maintenance

Always promptly remove undeliverable addresses that bounce when sending email to them. An address that bounces with a permanent error 2-3 times in a 30 day period should be removed from the list. ISP’s track what percentage of your newsletters bounce and will block them if you attempt to continually deliver messages to closed subscriber mailboxes.

Message Format

Usage of HTML messages to allow for text formatting, multiple columns, images, and brand recognition is growing in popularity and is widely supported by most email client software. Most spam is also HTML formatted and thus differentiating between requested email and spam HTML messages can be difficult. A 2004 study by AWeber .com shows that plain text messages are undeliverable 1.15% of the time and HTML only messages were undeliverable 2.3%. If sending HTML it is important to always send a plain text alternative message, also called text/HTML multi-part mime format.

Content

Many ISP’s filter based on the content that appears within the message text.

Website URL: Research potential newsletter advertisers before allowing them to place ads in your newsletter issues. If they have used their website URL to send spam, just having their URL appear in your newsletter could cause the entire message to be filtered.Words/phrases:

Choose your language carefully when crafting messages. Avoid hot button topics often found in spam such as medication, mortgages, making money, and pornography. If you do need to use words that might be filtered, don’t attempt to obfuscate words with extra characters or odd spelling, you’ll just make your messages appear more spam like.

Images:

Avoid creating messages that are entirely images. Use images sparingly, if at all. Commonly used open rate tracking technology uses images to calculate opens. You may choose to disable open rate tracking to avoid being filtered based on image content.

Attachments:

With viruses running rampant and spreading thru the usage of malicious email attachments many users are wary of attached documents. It’s often better to link to files via a website URL to reduce recipient fear of attachments and reduce the overall message size.

CAN-SPAM Compliance

The January 2004 Federal CAN-SPAM law introduced a number of rules regarding the delivery of email. It’s important you have your legal counsel review your practices and ensure you are in compliance. The two most important rules include having a valid postal mail address listed in all commercial messages and a working unsubscribe link that is promptly honored to remove the subscriber from future messages.

Reputation

Reputation services are often used by large ISP’s as a way to vet email senders regarding their email practices and policies. Businesses listed with these services are then given less stringent filtering or no filtering at all. Several reputation services are:

• http://www.isipp.com/iadb.php
• http://www.bondedsender.com
• http://www.habeas.com

Relationships & Whitelisting

Contact with major ISP’s and email providers is essential in letting them know about your requested subscriber email. Many large providers such as AOL and Yahoo have specific whitelisting programs and postmaster website areas to ensure your email is delivered as long as you meet their policies and procedures in handling your opt-in list.

Email deliverability is about ensuring requested opt-in email is delivered to the intended recipient. While no single tip will enable you to get 100% of your email delivered each one utilized as a group can go a long way to reaching that goal.

Technorati Tags: AWeber, Email Deliverability Tips, Relationship Marketing

Small Business Search Engine Optimisation - Research

HowToWebsite.co.uk have been working on a number of Search Engine Optimistaion campaigns over the past 5 years for local businesses whose target market are in the local and surrounding areas. This article has been split into 3 separate parts, the first is about research and its importance in Search Engine Optimisation for Small Businesses and Local Search.

Research

1.  Establish your goal

Why do you want people to find your website? Is your website purely informational or do you have a set list of clear objectives that you want your visitors to accomplish? e.g. increase downloads of sales brochures, increase leads for a particular product or do you want people to contact you by phone? You need to set some clear objectives for your website, start with a list of five, implement the functionality, test and revisit.

2.  Begin Brainstorming

Brainstorm in a group or on your own and create a list of some potential search queries that you believe your target audience may type into a search engine to find your website, for example a Car Trading company operating in the West Midlands area may brainstorm such queries as; ‘cars west midlands‘, ‘used cars west midlands‘ etc. Try and establish a list of 2-4 key words for your homepage and then 1or 2 keywords per product page, for example a Car Trading company may offer different types of products/services e.g. Car Insurance, in this example they may use key words such as ‘cheap car insurance‘ or ‘budget car insurance‘.

3. Research Your Keywords 

Use the Google Keyword Tool to research the keywords you should use on your website. Be careful not to use keywords with a lot of competition. For example optimising a new website (with little online presence) which is quite small in size (total pages) for the key word ‘cars‘ may not generate the desired amount of traffic quickly, you may not appear high enough in the search engine result pages (SERPS) as the competition is too fierce.

Optimising for a more niche long tail key word (longer phrase) will probably generate more traffic in the short term as competition is usually lower. Furthermore optimising for niche long tail keywords will deliver more targeted traffic. Somebody searching for ‘used cars in the west midlands‘ will probably not be in a position to travel to Edinburgh for example if there are used cars for sale in their local area, you should ideally try to use your local town or county within the keyphras as long as it delivers a substantial amount of traffic. Below is a rough estimate of search queries for the terms shown below: -

‘used cars west midlands’ : 1,600 searches

‘cars’ : 414,000,000 searches 

4. Once you have a clear list of keywords write them down or enter them into a spreadsheet under each page heading e.g. Homepage : ’used cars west midlands‘, Product 1 (Car Insurance) : ’cheap car insurance companies’.

5. Your Competitors

Enter your search terms into the search engine(s) of your choice, www.google.co.uk, www.yahoo.co.uk etc and analyse the current search engine results pages (SERPS). Make another spread sheet and record who is ranking for that keyword (top 5 will do), furthermore record what they are doing effectively and ineffectively. You need to be in a position where you are aware of who your competition is and what sort of online presence they have.

6. Referring Traffic

Use Google Link Command or Yahoo Site Explorer and discover who is linking to and sending traffic to your competitors. Make a list of your competitors referring sites.

7. Check Inclusion

If your website is already up, you have low traffic and believe your website is not appearing in the SERPS go to www.google.co.uk and type in the following entering your domain name as shown ’site:www.YOUR-DOMAIN-NAME.com/co.uk’ for example HowToWebsite.co.uk would use ’site:www.howtowebsite.co.uk’. If your site has not been indexed you need to figure out what is preventing this from happening.

If your website has been indexed by the search engines perform searches for the keywords that are present in your page titles, web page titles can be found in the very top left hand corner when you have your website loaded in your browser. If you are ranking for these keywords make a record of what position they appear in the SERPS.

Go to Part 2 >

Technorati Tags: Keyword Research, Search Engine Optimisation, SEO, Website Optimisation

Why You Need A Website …

Even the most negative anti-internet people out there even believe that a huge portion of business revenue is be derived from online transactions, or offline transactions as a result of seeing the product or service online beforehand.

Sometimes I wonder why people even hesitate about creating an online presence, why? nowadays the cost of setting up a website from scratch is extremely, and I mean extremely cheap.

Don’t be quick to dismiss your product or service as one that doesn’t lend itself to the online environment, people all over the world are selling all kinds of goods online, the product doesn’t even have to be tangible, it could be selling an e-book on how to make hats!

I know of many local businesses who don’t put all their efforts into selling over the internet but they do have some kind of online presence, whether it’s a small brochure website which simply contains an inviting homepage, about us and contact page, this type of website is great for small local companies who offer a local service, for example a ‘local car valeting service’.

The point here is to have something on the web so you can be found by potential customers or even partners etc; even if your website simply contains your contact detail with a brief description you can still generate leads and business.

Below are a few more reasons why you need a website

1. Build Customer Relationships

A website is a great place to build customer relationships – this can be done extremely effectively using email (see Online Customer Relationship Marketing). Once you have a consumers name and e-mail address they could be a customer for life if they are treated well.

2. Lead Generation

Let’s face it we all want to make money online, and the sole intention of many online organisations is to make money, and turn visitors into customers into loyal customer who use their products or services again and again.

Creating a website, attracting visitors and funnelling this traffic are a great lead generation technique. A local organisation I worked with on a website visitor conversion campaign found they increased lead generation by 800% by effectively utilizing the powers of creating an effective online presence and marketing their website through a variety of channels (see Using Email to Leverage Relationship Marketing and Generate Leads).

3. To compete against your competitors

Without having an online presence could mean you are missing out on a lot of potential business – meaning your competitors have a distinct advantage just by having an online presence. Effectively leverage the power of the internet and get ahead of competitors by learning by their mistakes and doing what they do better.

4. To provide business information

A huge proportion of internet users use the internet to find local businesses or a product or service in general. Using the web to do this, is a lot cheaper than directory enquiries and a hell of a lot quicker than using a telephone book or directory.

A website containing your business information is available 24 hours a day, this can be printed and can be bookmarked to return to later. Furthermore potential customers can contact you using the desired communication channel you display.

5. Global Reach

Ok, a lot of people use the advantage of having a global reach to say things like “you can sell your products to people overseas” and “people like to buy the latest and best products”, yes of course you can but you already know that. Having a global reach means that people from all over the world can buy your products, however again it doesn’t have to be a tangible product it could be an e-book or a series of videos.

6. Open 24/7 365 days/year

Your shop is always open so to speak. Visitors can enter your shop any time of the day – before 9am and after 5pm – because out of these hours are when people tend to surf the internet, a perfect reason why you should have an online presence

7. Cost Effective Advertising

Offline advertising generally has an extremely low conversion rate. Leaflets and brochures can be quote costly and once these have been printed and distributed and more often that not thrown away this communication channel is dead.

However using a website as a communication will always be online; this cannot be thrown away or discarded. Offline Marketing could be looked upon as a ‘push’ marketing mechanism, however having a website uses a ‘pull’ mechanism, and customers search for your services and find your website.
Think of a website as a full colour interactive brochure which you can add to whenever you like. Reduce advertising costs by using just one effective call to action / message and promoting your website address e.g. learn more about this product on our website, for more information visit www.domain-name.co.uk.
And finally on this one alteration to your website can be done quickly and free, this is a completely different story with marketing literature such as posters or flyers.

8. To Project a professional image – not @hotmail.co.uk

Lots of very small business nowadays has some kind of online presence. Nothing looks more unprofessional than when a company refers to one of their points of contact being your-name@hotmail.co.uk or your-name@yahoo.co.uk. This says too many consumers that the business either couldn’t afford or wasn’t bothered about investing in their company brand image, would it to be nicer to use a more user friendly and professional email such as support@your-domain.co.uk or contact@your-domain.co.uk, this gives the consumers the feeling they are dealing with a successful organisation and that their query or contact is being deal with a customer support / care team.

9. Your website can make you money - sell your products and services

Firstly before I go into this one I would like to tell you two things, I recently attended a Search Engine Optimisation seminar in London and In one of the exhibition hall I engaged in a conversation with a middle aged woman from Scotland, after discussing the topic of the seminar we were about to watch she revealed to me that she found her online success selling, get ready for it, selling books on how to make straw hats, she uncovered that she was able to quite her full time job 3 years ago to peruse her online career selling books full time, but without the full time 9 – 5 or later house, she found she could happily sit back and work 1 – 2 hours per day checking email and performing general maintenance on her website.

I think this goes to show that you need to be a retail outlet selling top brand labels in clothing to become and entrepreneur online.

A website can be a great tool in not only promoting your products but selling them to, your shop cannot be available 24 hours a day but your website can, and its probably worth mentioning again that people do tend to surf the internet most when they return from work, so why not reinforce your brand online as well as offline.

Having a website is a great way of automating your business, whilst you are having an evening off or even sleeping you website can be generating brand awareness, generating leads but more importantly generating sales and revenue for your company.

10. Word of mouth advertising

With the growing online community and social networking going on nowadays it has never been easier to like minded people to communicated, but more importantly communicate your website address or even drop it into an email. Its very common nowadays that a website address could be posted up onto a website discussion forum by a happy customer and you could expect to receive hundreds even thousand of visitors to your website from that one forum post or conversation about your company and the products and services you offer.

11. Effectively reach new markets

An overwhelming amount of people now have access to the internet whether it is through their mobile phone, pc, laptop or game console. You really can’t afford to miss out on all these potential customers. It may be that someone didn’t mean or intend to land on your website but people surf the internet in many different ways, more often than not people often refine their searches on search engine again and again until they get to the website they want, they may begin searching for “car wax” and throughout their journey they may find that they done actually want “car wax” anymore what they want now is a “car valeting service”, this is common with website users in that they do end up on a website looking at products or services they didn’t intend to look at in the first place.

12. Test the market

Many organisations at some point would like to know how their target marketing are going to react to their new product or service but are afraid of investing large amount of money into creating the product and then be disappointed by the lack of interest or enthusiasm for it. A great way to “test the market” is to expose this new product or service on your website. A typical idea of this would be if a training consultancy wished to offer a new training programme, by adding a small paragraph on the homepage of your website detailing a brief introduction into the course followed by a “click here for more information” or “contact us to register your interest”, by tracking the number of click through or page views or even email enquiries can tell you how your market has reacted to your new offering, this can then determine whether the launch of this new product is feasible. You can even go a step further and test your new found marketing on piloting product prices etc.

13. Customer Support

Provide a support area or knowledge based for your customers. This can become a hub for all your customers’ queries and questions, assistance on products, provide a variety of ways to be contacted, alternatively use a frequently asked questions to answer the most popular questions or queries – all of this can be done without using staff time, employing new resources or without even answering a phone.

14. Advertising Seasonal Offers / Special Offers

A website and having the right data capture in place is a great way to tunnel traffic into an email list. Effectively collecting customers email addresses gives you the power to contact them when you want to tell them something. You may have a seasonal offer that you wish to communicate, effective email marketing is a great way to build relationships, generate leads (by offering a free report or discount voucher in exchange for their email address, and more importantly convert leads into customers through the use tailored email that meet the demands of your customers.

Building up an intelligent database can have a massive impact on consumer retention and loyalty, knowing that Mrs Smith loves to buy books by a certain author gives you an opportunity to up sell and cross sell other books by that author / similar authors and also attempt to sell items that other people have purchased – hence giving the consumer exactly what they want, when they want it a step on from this is to build an incentivised loyalty program e.g. buy this book and get another book for half price, all of this is possible.
Every one of your customers can be alerted about this special offer at the click of a button, and compared to the cost of offline marketing this is extremely low cost with a higher conversion rate and an even higher return on investment.

So that concludes the list on why you need a website, thanks for reading and feel free to add to the list.

What Do I Need To Start My Own Website?

1. A Domain Name

2. Web Hosting

Technorati Tags: AWeber, Lead Generation, Relationship Marketing, Website, Website Design