How to Build A Website

This is a follow on from a previous post i posted regarding: Increasing Sales Using Relationship Marketing

Email Updates

Email Updates should play an integral part in automating your business and website as effectively as possible. Thinking of a way to get your users to leave their details may change the way you market your business online forever (and the only way you marketing online altogether). Attracting visitors to your website is great but if you want them to be a customer for life you need to be able to contact them and entice them with great offerings.

E-Shots / Newsletters

An e-shot otherwise known as a Newsletter is a great piece of marketing and ensures you remain in your customers minds at all time throughout the buying cycle, its a great tool to remind them that you’re still there offering products and services.

Newsletters are commonly sent out on a monthly basis and are used to maintain a professional online presence and gets people to expect your regular communications (which is great for brand awarness and online authority).

Many email marketing providers offer great tracking where you can view an emails open rate, click through rate and bounce rate (a bounce is when your email has not been delivered successfully). 

Newsletters can be personalised and even dynamically created, for example you could segment your database list and have a section of your newsletter to change depending on who opens it, e.g. for women you may display perfume and for men display aftershave (thats just a simple example).  

Broadcast Emails

Broadcast Emails allow you to send out the same email to everybody in your list quickly and very easily, furthermore you can personalise them.

You may be launching a new product, have a special offer running or you may want to share industry or company news with your subscribers.

Using Relationship Marketing and an Autoresponder to Deliver Newsletters

Its well known that you need to make several points of contact before your lead will consider converting.

Therefore you may consider using an autoresponder to deliver a series of emails to warm them up into buying from you.

Let say for example you are selling a training course in I.T. and as an incentive you are offering a free 6 week e-course in return for their contact details. After your subscribers have give you their contact details, on day one you may decide to send them a welcome message, following this after 1 week you may want to start them on the free course, then for the next 6 weeks you send them some free content every week, tutorials, top tips, etc, by this point you have built up a good relationship with your readership and you are now in a better position to convert your subscribers.

Your subscribers will be that pleased with the free e-course they have just received they will be a lot more inclined to hand over some money for the real full length course.

Whats great about an autoresponder is your emails / newsletters don’t have to go out on the first day of every month, they can go out whenever you want them to, they can go out at a set period of time after they have subscribed, meaning not everyone will be receiving the same newsletter at the same time.

What is an Autoresponder?

Allot of people think an auto responder is that email you get back when you email somebody who is on holiday “Sorry i am out of the office and i will get back to you upon my return on the 31st January” or very similar messages to this one.

This isn’t what an autoresponder is exactly. Autoresponders as previously mentioned can be an e-course or contain an attachment.

Email courses or general content delivered through an autoresponder are a great way of building and maintaining relationships.

Furthermore an even better thing about using an autoresponder is that it can automate your marketing. Using the example of the e-course, delivering a course over 6 weeks would require 6 separate pieces of content, therefore you simply create these 6 pieces of content, load them into your auto responder and pre-load the interval sends and the best of it is you only have create this content once and once only.

All your website visitors have to do is opt in to your free course or website updates by leaving their name (preferably their first name) and email address. You can then deliver the course to them and even choose to make personal contact a few weeks down the line.

Autoresponder Software

You can read about this in more detail here but the market leading autoresponder software is called AWeber. This is a great piece of autoresponder software which is widely used and has many satisfied customers, this is the perfect tool for automating your marketing and build long term relationships and at such a low cost its a must have tool to generate leads and build relationships.

A small note ‘Email Deliverability’

A big thing to consider here is email deliverability. AWeber has a 99% deliverability rate, this is an outstanding rate and you will not be able to ascertain this kind of deliverability using your own server and you may be at risk of getting a bad reputation as a spammer if you were to do so, so a word of warning there.

Protecting your online presence is extremely important and if you do not do this it could effect your search engine rankings, therefore you need to ensure your emails are coming from a trusted third party.

How Does AWeber Work?

There is nobody who can explain this better than AWeber themselves. AWeber offer a whole host of excellent Video Tutorials. Starting from scratch where you can learn everything for a quick and easy setup for your first email marketing campaign, includig how to set up your list, add messages and publish a sign up form to your website, its so easy and AWeber make it even easier.

Other tutorials include using free templates for email newsletter and how to build an effective follow up again (this is great!).

Ok so where do i start?

The thing i find with email marketing is to get started ASAP. Say you receive X number of visitors per day on your website, why arent you collecting their contact details?. Your potentially chucking away your chance of making a sale.

The most important thing to do is get started as soon as possible, offer some great content, special offers or an e-course and start collecting details now.

Simply sign up to AWeber for a free test drive, get the code on your website (its very easy - its a simple copy and paste job - all of the code is provided for you) and start collecting names and email addresses.

Once you have registered with AWeber (its completely free) they will give you a little bit of code for your form in which your subscriber will enter their details, if you dont feel comfortable with this feel free to drop me an email and i can help you out.

To try this piece of sofware out for free enter your details below and take a free test drive now.

Do Your Potential Customers Forget About You?

Posted by Tom Kulzer (AWeber CEO)

Your web business probably gets product inquiries from potential customers around the globe. Inquiries come via e-mail and your web site, and you try to send information to each hot prospect as quickly as you can. You know that you can drastically increase the likelihood of making a sale by satisfying each person’s need for information quickly!

But, after you’ve delivered that first bit of information to your prospect, do you send him any further information?

 If you are like most Internet marketers, you don’t.

When you don’t follow that initial message with additional information later on, you let a valuable prospect slip from your grasp! This is a potential customer who may have been very interested in your products, but who lost your contact information, or was too busy to make a purchase when your first message reached him.

Often, a prospect will purposely put off making a purchase, to see if you find him important enough to follow up with later. When he doesn’t receive a follow up message from you, he will take his business elsewhere.

Are you losing profits due to inconsistent and ineffective follow up?

Following up with leads is more than just a process - it’s an art. In order to be effective, you need to design a follow up system, and stick to it, EVERY DAY! If you don’t follow up with your prospects consistently, INDIVIDUALLY, and in a timely fashion, then you might as well forget the whole follow up process.

Consistent follow up gets results!

When I first started marketing and following up with prospects, I used a follow up method that I now call the “List Technique.” I had a large database containing the names and e-mail addresses of people who had specifically requested information about my products and services. These prospects had already received my first letter by the time they requested more information, so I used the company’s latest news as a follow up piece.

I would write follow up newsletters every now and then, and send them, in one mass mailing, to everyone who had previously requested information from me. While this probably did help me win a few additional orders, it wasn’t a very good follow up method. Why isn’t the “List Technique” very effective?

• The List Technique isn’t consistent. Proponents of the List Technique tend to only send out follow up messages when their companies have “big news”.
• List Technique messages don’t give the potential customer any additional information about the product or service in question. He can’t make a more informed buying decision after receiving a newsletter! If someone is wondering whether your company sells the best knick-knacks, what does he care that you’ve just moved your headquarters?
• List Technique messages convey a “big list” mentality to your potential customers. When I used to write follow up messages using the List Technique, I was writing news bulletins to everyone I knew! I should have been sending a personal message to each individual who wanted to know more about my products.

What follow up method really works?

Following up with each lead individually, multiple times, but at set intervals, and with pre-written messages, will dramatically increase sales! Others who use this same technique confirm that they have all at least doubled the sales of various products! In order to set this system up, though, you need to do some planning.

First, you’ll need to develop your follow up messages. If you’ve been marketing on the Internet for any length of time, then you should already have a first informative letter. Your second letter marks the beginning of the follow up process, and should go into more detail than the first letter. Fill this letter with details that you didn’t have the space to add to the first letter. Stress the BENEFITS of your products or services!

Your next 2-3 follow up messages should be rather short. Include lists of the benefits and potential uses of your products and services. Write each letter so that your prospects can skim the contents, and still see the full force of your message.

The next couple of follow up messages should create a sense of urgency in your prospect’s mind. Make a special offer, giving him a reason to order NOW instead of waiting any longer. After reading these follow up messages, your prospect should want to order immediately!

Phrase each of your final 1 or 2 follow up messages in the form of a question. Ask your prospect why he hasn’t yet placed an order? Try to get him to actually respond. Ask if the price is to high, the product isn’t the right color or doesn’t have the right features, or if he is looking for something else entirely. (By this time, it’s unlikely that this person will order from you. However, his feedback can help you modify your follow up letters or products, so that other prospects will order from you.)

The timing of your follow up letters is just as important as their content. You don’t want one prospect to receive a follow up the day after he gets your initial informative letter, while another prospect waits weeks for a follow up!

Always send an initial, informative letter as soon as it is requested, and send the first follow up 24 hours afterwards. You want your hot prospects to have information quickly, so that they can make informed buying decisions!

Send the next 2-3 follow up messages between 1 and 3 days apart. Your prospect is still hot, and is probably still shopping around! Tell him about the benefits of your products and services, as opposed to your competitors’. You will make the sale!

Send the final follow up messages later on. You certainly don’t want to annoy your prospect! Make sure that these last letters are at least 4 days apart.

Following up effectively seems complicated, but it doesn’t have to be! So many potential customers are lost because of poor follow up - don’t you want to be one of the few to get it right?

Posted by Tom Kulzer (AWeber CEO)

Ensuring requested opt-in email is delivered to subscriber inboxes is an increasingly difficult battle in the age of spam filtering. Open and click thru response rates can be dramatically affected by as much as 20-30% due to incorrect spam filter classification.

Permission

Confirming that the people who ask for your information have actually requested to be on your list is the number one step in the battle for deliverability. You should be using a process called confirmed opt-in or verified opt-in to send a unique link to the attempted subscriber when they request information. Before adding the person to your list they must click that unique link verifying that they are indeed the same person that owns the email address and requested to subscribe.

Subscriber Addresses

When requesting website visitors to opt-in ask for their “real” or “primary” email address instead of a free email address like Yahoo or Hotmail. Free emails tend to be throw away accounts and typically have a shorter lifetime than a primary ISP address.

List Maintenance

Always promptly remove undeliverable addresses that bounce when sending email to them. An address that bounces with a permanent error 2-3 times in a 30 day period should be removed from the list. ISP’s track what percentage of your newsletters bounce and will block them if you attempt to continually deliver messages to closed subscriber mailboxes.

Message Format

Usage of HTML messages to allow for text formatting, multiple columns, images, and brand recognition is growing in popularity and is widely supported by most email client software. Most spam is also HTML formatted and thus differentiating between requested email and spam HTML messages can be difficult. A 2004 study by AWeber .com shows that plain text messages are undeliverable 1.15% of the time and HTML only messages were undeliverable 2.3%. If sending HTML it is important to always send a plain text alternative message, also called text/HTML multi-part mime format.

Content

Many ISP’s filter based on the content that appears within the message text.

Website URL: Research potential newsletter advertisers before allowing them to place ads in your newsletter issues. If they have used their website URL to send spam, just having their URL appear in your newsletter could cause the entire message to be filtered.Words/phrases:

Choose your language carefully when crafting messages. Avoid hot button topics often found in spam such as medication, mortgages, making money, and pornography. If you do need to use words that might be filtered, don’t attempt to obfuscate words with extra characters or odd spelling, you’ll just make your messages appear more spam like.

Images:

Avoid creating messages that are entirely images. Use images sparingly, if at all. Commonly used open rate tracking technology uses images to calculate opens. You may choose to disable open rate tracking to avoid being filtered based on image content.

Attachments:

With viruses running rampant and spreading thru the usage of malicious email attachments many users are wary of attached documents. It’s often better to link to files via a website URL to reduce recipient fear of attachments and reduce the overall message size.

CAN-SPAM Compliance

The January 2004 Federal CAN-SPAM law introduced a number of rules regarding the delivery of email. It’s important you have your legal counsel review your practices and ensure you are in compliance. The two most important rules include having a valid postal mail address listed in all commercial messages and a working unsubscribe link that is promptly honored to remove the subscriber from future messages.

Reputation

Reputation services are often used by large ISP’s as a way to vet email senders regarding their email practices and policies. Businesses listed with these services are then given less stringent filtering or no filtering at all. Several reputation services are:

• http://www.isipp.com/iadb.php
• http://www.bondedsender.com
• http://www.habeas.com

Relationships & Whitelisting

Contact with major ISP’s and email providers is essential in letting them know about your requested subscriber email. Many large providers such as AOL and Yahoo have specific whitelisting programs and postmaster website areas to ensure your email is delivered as long as you meet their policies and procedures in handling your opt-in list.

Email deliverability is about ensuring requested opt-in email is delivered to the intended recipient. While no single tip will enable you to get 100% of your email delivered each one utilized as a group can go a long way to reaching that goal.

Technorati Tags: AWeber, Email Deliverability Tips, Relationship Marketing